As the COO of a University of Oxford spinout OXSIGHT Ltd, it is crucial that we build an agile and dynamic business, able to face an ever-changing world. In times of business 'flux’ it's crucial to value staff, communicate well and ensure best practice HR solutions are to hand. Sometimes, despite best intentions, this is a struggle within an SME with limited time and resources. However, right from our initial conversation with Heidi it became clear that she was there to provide solutions for us and that we were to leave it in her skilled and capable hands … great to hear the words
leave that to me, that’s what you pay me for!. Heidi is a great communicator and very clear on what tasks she will take on and what she needs from me in order to be able to complete the tasks. Within first couple months she has advised on ongoing HR issues, revised and updated Staff Handbook, created a framework to recruitment process and advised on suitable psychometric tools to ensure we build the strongest team going forward. Not sure how I would have got through those months without someone like Heidi for support!
Richard Khosla-Stevens, Chief Operating Officer, OXSIGHT Ltd
[Heidi] was approached to resolve a disciplinary issue ... which was resolved to the satisfaction of all involved. Heidi provided a sense of professionalism and calmness throughout what was a very challenging time. I would have no hesitation in recommending the HR services of Heidi Black to any other organisation in the future.
Senior Partner, GP Surgery, Gloucestershire
I have enjoyed working with Heidi, her advice is very wise and invariably she helped navigate some potentially tricky HR issues, avoiding costly escalations and damaging disagreements. Heidi has strong values, of integrity, care, unity and empowerment and lives those values too - a real pleasure to work with!
Heidi combines a sound knowledge and experience of HR practices with a high level of perception of what makes people tick. Her studies in psychology and CIPD provide a strong base from which she is able to draw observations and processes that are not obvious or available to others. This helps towards a positive outcome for all manner of issues that arise.